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Office Administrator Call Center

Office Administrator

Full Time • Call Center
At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”.  Together we are highly passionate about what we do, and how we can help our clients.


What you’ll do here:
The fulltime Office Administrator role will empower you to have the opportunity to provide valuable solutions and administrative support to clients, fellow employees and referral sources through the coordination and administration of the front office activities.  The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service skills

  • Present a professional, courteous, and confident demeanor via verbal and written communications.
  • Take ownership in assisting, researching, resolving, escalating, and documenting customer and employee issues
  • Respond timely, efficiently, and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued
  • Utilize computer knowledge, software, databases, scripts, and tools appropriately
  • Make sales or recommendations for products or services that may better suit client needs. 
  • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
 Required Qualifications  
  • 1- 3 years previous office experience
  • Reliable, punctual attendance is a crucial function of the position
  • Robust experience with MS Office suite (e.g., outlook, excel, word, …etc.)
  • High School Diploma/GED or equivalent related business experience preferred
  • Strong problem solving and decision-making ability 
  • Excellent communication skills; including written and verbal
  • Outstanding interpersonal and rapport building skills
  • Strong time management and organizational skills
  • Phone skills, including familiarity with complex or multi-line phone systems
What will help you propel from the pack (Preferred Qualifications)

  • College degree
  • Strong Computer Skills and the ability to troubleshoot and diagnose IT problems
  • In-depth knowledge and troubleshooting of hardware issues
  • Prior experience with working in a fast-paced environment
Compensation: $18.00 per hour




PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

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More than just a job. Start your career.

Work-Life Balance
We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.
Stability
Over 150 million people file taxes every year and more than half use tax services.
Be the Difference
Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.
Recognition and Appreciation
Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.
Jobs with Career Potential
Build your future—and your resume—with skills that don’t age. Get a start in the tax business and build the career you want.
Giving Back
Retail locations are often heavily involved in their local communities and charities.
Celebrating Success
Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments.
Transferable Skills
Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.